Participant Rules

1. Background

The Canadian Transportation Agency (CTA) is Canada's longest-standing independent, expert tribunal and regulator. One of its core mandates is consumer protection for air passengers.

The Transportation Modernization Act, which came into force on (date), amends the Canada Transportation Act (Act) to give the CTA the authority to make regulations defining airlines' minimum obligations to passengers with respect to:

  • the communication of passengers' rights and recourse options;
  • flight delays and cancellations;
  • denied boarding including bumping;
  • tarmac delays of three hours or more;
  • lost or damaged baggage;
  • the seating of children under the age of 14 years; and
  • the development of terms and conditions of carriage of musical instruments.

The consultation process will inform the development of the air passenger protection regulations. The CTA wants to hear about any/or all issues identified in the Discussion Paper on Air Passenger Protection Regulations.

In-person consultations will take place in 8 cities across Canada and will be conducted in English and French. A live online consultation session will also take place after the last in-person consultation session. All consultations will be led by the Chair and CEO of the Canadian Transportation Agency.

In addition to the in-person consultations, the CTA will consider information received via online questionnaires and surveys and written submissions.

2. Consultation schedule

The in-person and live online event consultations will be held according to the schedule below.

These consultations are open to the public; anyone is welcome to attend and observe. In order to participate (i.e. make an oral submission), you must pre-register with the CTA.


Consultation Dates

Time of Day


Sheraton Centre Toronto Hotel
123 Queen St West
Toronto, ON 
M5H 2M9

Map  | Registration

June 14, 2018

1:00 p.m. – 4:00 p.m.


Metropolitan Hotel Vancouver 
645 Howe St
Vancouver, BC 
V6C 2Y9

Map  | Registration

June 18, 2018

1:00 p.m. – 4:00 p.m. 


The Westin Calgary 
320 4th Ave SW
Calgary, AB 
T2P 2S6

Map | Registration

June 20, 2018

1:00 p.m. – 4:00 p.m. 


Quality Inn & Suites Yellowknife 
5010 49 St
Yellowknife, NT 
X1A 2N4

Map  | Registration

June 22, 2018

1:00 p.m. – 4:00 p.m. 


Delta Hotels Winnipeg
350 St Mary Ave
Winnipeg, MB 
R3C 3J2

Map  | Registration

June 25, 2018

1:00 p.m. – 4:00 p.m. 


InterContinental Montreal 
360 Saint-Antoine St W
Montreal, QC 
H2Y 3X4

Map | Registration


June 27, 2018

1:00 p.m. – 4:00 p.m. 


Atlantica Hotel 
1980 Robie St
Halifax, NS 
B3H 3G5

Map  | Registration

June 29, 2018

1:00 p.m. – 4:00 p.m. 


Delta Hotels Ottawa City Centre 
101 Lyon St N
Ottawa, ON 
K1R 7Y5

Map  | Registration

July 4, 2018

1:00 p.m. – 4:00 p.m. 

Call-in Session


July 5, 2018 

1:00 p.m. – 4:00 p.m. EST

 Pre-registration can be done online or by contacting the CTA at or by telephone at 819-934-2499.

3. Communications support

Participants requiring communications support, such as assistive listening devices and sign language interpretation, are requested to confirm their specific requirements with the CTA at least 10 calendar days before the consultations begin so that the necessary arrangements can be made.

4. Scheduling of oral submissions

The CTA will allocate a time for each oral submission and will communicate, by email, the exact time to the participant. Time allocation will be given to participants in the order that the CTA receives pre-registration information (i.e. on a first come, first serve basis).

Blocks of 10 minutes will be made available for persons or organizations to allow them to make an oral statement during the in-person consultations. Participants are free to use some or all of the time allotted to make their oral statement.

An additional 5 minutes will be allocated at the end of the oral statement to allow for a question and answer period. Questions can only be posed to the participants by the Chair, Members, and staff of the CTA attending the consultation.

To ensure the broadest possible participation, time allocation will be strictly applied.

5.  Written submissions

You are welcome to provide a written submission in support of your oral submission request at the time that you pre-register. Wherever possible, the submission should provide supporting rationale and evidence in support of the position being advanced.

You can provide written submissions by:

  • Uploading the file on the Air Passenger Protection consultation website when pre-registering.
  • This platform cannot upload videos. If you wish to submit a video due to accessibility issues, please send an email to with the subject line "Video". We will contact you to coordinate your submission.

The CTA Consultations Registrar can also accept written submissions during the in-person consultations.

Written submissions should not exceed 25 pages. Submissions longer than 5 pages should include a summary.

6. Public information

All information received as part of this public consultation process will form part of the public record and will be posted on the CTA's website in due course. This includes personal information, such as full names, email addresses, postal/street addresses, telephone and facsimile numbers, etc. Please do not include in your submission any information that you do not want to be published in the public record. It will not be possible to submit confidential information.

7. Media

Members of the media are welcome to attend the consultation sessions as observers. Media interviews or reporting will not be allowed in the room while the consultation session is ongoing.

Filming, photography and audio recordings will be limited to the opening remarks and are prohibited in the room while the consultation session is underway. Questions from media will not be permitted during the consultation sessions.

Media inquiries may be directed to

8. Decorum

The purpose of the consultations is to inform the development of the air passenger protection regulations. The discussion will be limited to this topic. The CTA is unable to discuss cases before the CTA or the courts.

Decorum will be maintained and participants are expected to be respectful of the proceedings. All cell phones should be switched to silent mode and any exit from, or re-entry to, the room should be kept to a minimum and done quietly.

We reserve the right to edit or remove comments from the record that:

  • contain the personal information of another person;
  • are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • expose individuals or groups to hatred or contempt on any of the prohibited grounds of discrimination set out in the Canadian Human Rights Act, including race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability;
  • make statements or accusations about individuals or organizations that are defamatory or potentially defamatory in nature;
  • may violate the Criminal Code; for example, that threaten violence, are obscene, or incite criminal conduct;
  • are offensive or abusive to an individual or an organization, or otherwise contrary to the principles of respectful, civil discourse described above in the preamble to this section;
  • constitute impersonation or are put forward for advertising or other promotional purposes, including unsolicited electronic messages (spam); or
  • are made in a language other than English or French.

9. Not able to participate?

Anyone can provide a written submission by:

Please see Section 5 of this document for guidelines on written submissions.