The Canadian Transportation Agency
(CTA) is an independent, quasi-judicial tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates:
- helping to keep the national transportation system running efficiently and smoothly,
- protecting the fundamental right of persons with disabilities to accessible transportation services, and
- providing consumer protection for air passengers.
To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.